TOTAL QUALITY

Quality as it should be

Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. It is also referred to as total quality management (TQM).

In general, quality management focuses on long-term goals through the implementation of short-term initiatives. 

KEY TAKEAWAYS :

  • Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence.
  • Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
  • TQM requires that all stakeholders in a business work together to improve processes, products, services and the culture of the organization itself.
 

We are experts in the quality of medical and health facilities

At its core, Basmart Health consider that TQM is a business philosophy that champions the idea that the long-term success of a organization comes from customer satisfaction.

In our work , we support you to explore the principles and the concept to implement quality,define who is responsible for quality, and examine the concept of the cost of quality and how it can impact your organization.